MOQ Refund & Cancellation Policy

How billing works

MOQ may include a free plan and paid plans. Paid plans are billed through Shopify Billing on the interval shown at checkout (usually monthly). You will see charges in your Shopify bill.

Cancel anytime

You can cancel MOQ by uninstalling the app or by downgrading to a free plan (if one is available) in the app or Shopify admin. Cancellation stops future paid charges. Access to paid features ends when the current paid period ends, or immediately on uninstall.

Refunds

If you were charged by mistake, if the app was unavailable in a way that prevented reasonable use, or if you uninstall within 14 days of a first paid charge and you ask us, we will refund that charge. Email ${site.supportEmail} with your shop domain and the charge date.

Beyond that window, refunds are considered case by case. We generally do not refund unused time on a period you already used, but we will always listen.

Free plans and trials

Free plans have no charge. If a trial is offered, you will not be charged until the trial ends, unless Shopify’s checkout says otherwise. Uninstall before the trial ends to avoid a charge.

Charge disputes

Please contact us before disputing a Shopify charge so we can fix it quickly. Shopify’s billing tools remain the system of record.

Contact

Refund and cancellation requests for MOQ: support@oneclickez.com. We reply usually within one business day.